Privacy policy

Last Updated: October 10, 2025

1. Introduction

KROVEN (“we,” “our,” “us”) operates this website and store (the “Services”) to provide you with a curated shopping experience for our timepieces and related products.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services.
By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Personal Information We Collect

We collect and process personal information that you voluntarily provide or that is automatically gathered through your interaction with our website, including:

Information you provide directly:

  • Name, billing and shipping address, phone number, and email.

  • Payment details (handled securely by our payment processors).

  • Account login information (if you create an account).

  • Communication content (messages, inquiries, reviews).

Information collected automatically:

  • Device data (browser type, IP address, operating system).

  • Usage data (pages visited, products viewed, time spent).

  • Cookies and analytics data used to improve user experience.

Information from third parties:

  • Payment processors, shipping carriers, or marketing partners (when needed to fulfill your order).

  • Shopify, which provides our e-commerce platform and processes your personal data as described in their own Privacy Policy.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders, including payment, shipping, and returns.

  • Provide customer support and respond to your inquiries.

  • Personalize your shopping experience, such as remembering preferences or showing relevant products.

  • Send updates or marketing communications (you may opt out at any time).

  • Ensure security, prevent fraud, and comply with legal obligations.

We do not sell your personal data under any circumstances.

4. Marketing & Communications

With your consent (where required by law), we may send you marketing emails about new collections, special offers, or brand news.
You may unsubscribe at any time by clicking the “Unsubscribe” link in any marketing email or contacting us at krovenhelp@gmail.com.

5. How We Share Your Information

We may share personal information with:

  • Shopify, which hosts and powers our online store.

  • Trusted service providers (payment processors, shipping carriers, email services) only to the extent necessary to provide our Services.

  • Law enforcement or authorities, if required by law or to protect our rights.

We never sell or rent your personal information to third parties.

6. Cookies and Analytics

We use cookies and similar technologies to:

  • Enable website functionality (cart, login, checkout).

  • Measure performance and improve user experience.

  • Personalize product recommendations and marketing.

You can manage or disable cookies in your browser settings. For more information, visit Shopify’s Cookie Policy.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders and provide Services.

  • Comply with legal obligations (tax, accounting).

  • Resolve disputes or enforce agreements.

When no longer required, your data will be securely deleted or anonymized.

8. Data Security

We use reasonable physical, technical, and administrative safeguards to protect your information.
However, no system is completely secure, and you acknowledge that the transmission of data over the Internet carries inherent risks.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Correct or update inaccurate information.

  • Request deletion of your personal data.

  • Withdraw consent for marketing or certain processing.

  • Request data portability (EU/UK/California residents).

  • Opt out of personalized advertising or data sharing.

You can exercise your rights at any time by contacting us at krovenhelp@gmail.com.

10. International Data Transfers

We may transfer your information outside of your country of residence (for example, to the United States or Canada) for processing by our partners or Shopify.
These transfers comply with applicable data protection laws, such as the GDPR Standard Contractual Clauses or equivalent safeguards.

11. Children’s Privacy

Our Services are not intended for individuals under 16 years of age, and we do not knowingly collect their data.
If you believe your child has provided personal information, please contact us to request deletion.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.
When we do, we’ll post the revised version on this page and update the “Last Updated” date above.

13. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, you may contact us at:

📧 krovenhelp@gmail.com
📍 KROVEN – 14403 Pavilion Point, Apt 3396, Houston, TX, 77083, USA